5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard businesses are capable of supplying the support that property supervisors want, but too often do not because of a lack of continuing excellent management processes.
Security guard businesses are unlike any seller that a home manager usually hires. If you employ a painter, then you are able to see whether or not they do their jobs by taking a look at the walls. But when you employ a security guard business, how often can you determine if the protector company is performing their job including running background checks and drug screenings, providing great training for your own guards, and effectively monitoring and supervising your defenses. In the majority of instances they probably are, but it’s crucial to implement a system of verification and quality management to make sure that problems connected with the lack of doing these jobs do not start to happen.
In this guide we’ll talk five (5) simple steps to improving your security guard service and achieving what you picture as your ideal warehouse security guard.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they could start working as security guards. If your state is among those states, make sure that your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security company and inquire does it look decent.
Additionally, is the security guard firm performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another superb method to screen if the protector is a fantastic match for your property is to perform a short”interview” to get a feel for the guard and to explain your expectations. This initial dialogue can tell you a good deal about what to expect from this guard and it gives you an opportunity to request another guard if you feel that it is essential.
Evaluate Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces every guard to the business itself, in several circumstances the guard’s orientation to his delegated land isn’t as complete. We call the orientation for the delegated land”Site Specific Training”. Learn What your website specific training looks like:
• Can it happen at your property?
• Just how long is each officer educated?
• Just how long does the security firm double bank? (Double banking is the process of experiencing a seasoned guard working at precisely the exact same time as the new guard.)
Determine the answer to each of these questions and make certain that they fit with what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and also your website specific training to acquire an understanding of what goes on preparing a guard to work at your property.
Protect supervision is among the main factors of very good security guard support. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their duties. When the guards are not being supervised, they start to feel that their work isn’t significant and they start to find themselves as not as a part of the security team. When guards do not feel like part of your team it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t require onsite oversight, how does your security guard firm remotely supervise its guards? Outside the normal security firm field manager spot checks, the two methods of distant oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they are on your property. These tracking systems permit the security guard business to track the time and log the action of these guards while they are making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be provided with an abridged version of those reports.
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the security guard company provides a method of making certain that each guard is safe and alert. By having guards check-in frequently with the security guard business, at least every 30 minutes, guards believe that their safety is important and that being awake and alert is also an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out just what is occurring with your security as you are not there. During these inspections, make sure that you ask your security guards questions about their responsibilities and duties to make sure that they understand their jobs. In fact, we suggest getting your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a certified security adviser as part of your continuing security program. Remember, when selecting a security adviser be sure that the adviser isn’t really a security guard business. If that’s the case, your audit is sure to develop problems with your existing security guard business.